SHIPPING AND RETURNS

If you are unsatified with our products, please call 888-433-1990 and we will return any damaged products. See our policy below.

If there is visible damage to the packaging or there are missing pieces upon arrival, ask the driver to write a note on the waybill stating the damage and/or missing product before you sign the waybill. After signing the waybill, please contact FloorChamp at 888-433-1990 on the first available business day.

Our products are carefully packaged to avoid damage in shipping. Damage to products will virtually always be visible on the exterior of the pallet, crate, or lift.
If products are damaged inside of the packaging, please halt installation and contact FloorChamp on the first available business day. FloorChamp may request digital photos of the damage to determine the extent and severity of the problem.
If products have been damaged in shipping or are missing, FloorChamp will replace the products or refund the price of those products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.

What if there is concealed damage and I have already signed a way-bill showing no damage?

Hidden damage must be reported to FloorChamp within 7 days. FloorChamp may ask for pictures of the damaged product or send an inspector to examine the damaged product. If products have been damaged in shipping, or are missing, FloorChampwill replace the damaged products or refund the price of the damaged products. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable to both parties

What if the product arrives and is not what I ordered?

If you believe that you have received product that is not what you ordered, please contact FloorChamp at 1-843-514-0472 on the first available business day. It is highly recommended that you purchase a product sample before ordering, as a reference. Please keep in mind that products such as stone and wood have natural variations and your sample is only a small swatch of the product you will ultimately receive. FloorChamp may request digital photos of the product received to confirm product details, size, color, etc. If the products you have received do not match those that you have ordered, FloorChampwill replace your products or pick-up and refund your purchase. The decision to replace or refund will be made in consultation with you, the customer, as to which solution is acceptable for both parties.

If it is determined that the product you have received is the correct grade, color, size, etc. according to your order, FloorChampwill not be able to refund or exchange your product.

FloorChamp strives to provide our customers the best customer service possible. If you have any questions regarding returns, shipping, or products, please contact a Customer Service Representative at 1-888-433-1990 or by email at anthony@floorchamp.com